Pinch A Penny Pool Patio Spa - Kissimmee, Florida

Danielle H.

I just want to take a minute to highly recommend Pinch-a-Penny in Kissimmee (618 W Vine St, Kissimmee, FL 34741). I’ve been using them for the past five years, and they’ve always gone above and beyond to provide reliable, affordable, and professional service.

No matter what I need—routine maintenance, repairs, or just advice—they’ve always been super helpful and easy to work with. The staff is knowledgeable, friendly, and genuinely cares about their customers. It’s hard to find businesses that consistently do a great job, but Pinch-a-Penny never disappoints.

If you’re looking for a solid pool company that actually follows through and knows what they’re doing, this is the place to go. I wouldn’t trust my pool with anyone else!

Sylvana S.

I can’t say enough good things about the people at this store! Since the new ownership took over, the place has really taken a great turn. I appreciate the extra time taken to help me understand what was needed - trust me, my pool was a disaster 😅

The staff is always helpful and knowledgeable, and they made sure I left with exactly what I needed. Keep in mind, they also gave me price options so I didn’t feel my only options were the more expensive ones.

If you’re a pool owner in the area, I highly recommend checking this place out. The new owners have made a huge difference, and it’s now my go to spot for anything pool related 🏊‍♀️☀️

Caitlin B.

If you want to get something done, Pinch a Penny in Kissimmee is the place to go. I had been struggling to get my pool builder to address some warranty issues, but my concerns seemed to be falling on deaf ears. Frustrated, I decided to visit Pinch a Penny to see if they could help facilitate communication with the builder. To my surprise, they were incredibly receptive and took immediate action to ensure the issues were addressed. Their professionalism, responsiveness, and commitment to customer satisfaction were truly impressive. Huge credit to Pinch a Penny for stepping up and making things happen!

Giana A.

I can’t say enough good things about the team at this Pinch A Penny location. We recently rented a home in the area, and unfortunately, the pool service provided by our management company, has been awful. They didn’t even bother to prep our pool before Hurricane Milton. Thankfully, Pinch A Penny stepped in to help.

Before the storm, they guided us through a chlorine shock treatment, and when the other guys failed to show up again for the next service, Pinch A Penny came through for us yet again. Earlier this week, my fiancé went to the store to get advice about balancing our pool. He explained our situation, and two employees went above and beyond to assist. They gave him a container for a water sample, tested it for him, and discovered that while the chlorine level was still high from the shock treatment, our pool’s balance was way off.

They set us up with everything we needed to fix the issue, and even retested our pool water afterward to ensure everything was perfectly balanced. They’ve done far more for us than the service we’re already paying for!

We’re now asking our management company to switch to Pinch A Penny as the official pool servicer. Huge thanks to for this exceptional help. If you need anything for your pool, I highly recommend this location!

Tim N. (.

Been with them for years, not much communication, got a picture a week, and the pool is good. Tbh I was satisfied with the service they provided up to that point as I was ignorant. Then they jacked up their prices by a total of $30 just for chemicals. Because of the cost I switched to another service which was a better price and offered more, and wow I didn’t know what I was missing. 3 of their team members came out, they opened my filter to find that it was not cleaned, which I paid pinch-a-penny previous week to do. 2 filters were broken. Chemicals in the pool were WAY off, no chlorine in it, other chemicals (can’t remember the name) were off the charts. The biggest thing is also found black mold in the pool, that pinch-a-penny failed to even diagnose or inform me of. I called to talk to them about it and Kip in a big fail on customer service experience started telling how I was wrong. Talked over me initially, I waited for him to finish, then when he tried to talk over me again, he got mad I told him it was my turn to talk. His response after that was how many year experience he had. After that I knew I wasn’t getting my money back for the filters or anything they failed to do. I am five years into owning a pool, and this was a big lesson for me, make sure your pool service is talking to you.

Fiorella C.

I had the unfortunate experience of hiring Pinch a Penny for my townhouse in Kissimmee. I wish I had read some of these reviews before.

I hired Pinch a Penny for a simple splash pool cleaning job, expecting basic professionalism, but what I got was absolute incompetence.

They didn't show up at all because the person who took my address over the phone got it wrong even after I repeated the address over 5 times. I get it, we're humans, we make mistakes. But it's the lack of ownership and seriousness from the owner that I find baffling.

When the tech showed up to the address that does not even exist, instead of calling me to clarify, they just ignored the issue, leaving me to find out from an angry tenant that no one ever arrived.

No communication, no courtesy call, nothing. The bare minimum wasn't even met. When I spoke to the owner Pammy to resolve this, I was asking for some sort of MINIMAL compensation, even a small discount for their mistake. Instead, she shrugged it off, telling me "tough luck, we'll get there tomorrow." No accountability, no apology.

Clearly, this woman (the owner of pinch a penny Kissimmee, Pammy) values cutting corners over customer satisfaction. Mediocrity at its finest!

This business is the epitome of disorganized, unprofessional service, run by people who don't care about their jobs, much less their customers, with no communication between her team and her office.

A simple confirmation call or text would've saved the entire situation, but apparently, that's too much to ask.

Businesses like this are a joke, and in today's economy, they don't last.

Save yourself the headache and look elsewhere--this company is a disaster from top to bottom.

Lucero L.

Horrible company. That's it, this rating is a ZERO ZERO ZEROOO.
For others I would say take YOUR business to another place. My parents who went to the vine street location today, came across the owner whom acted very disrespectful and disgusting. He stated "we prefer not to do business with my house and family" and even publicly announced my house address. This company is unethical and unprofessional that I have ever comed across from. In the past I did get a lot of services from this company for replacements and they DIDNT LIKE HOW THEY DID A HORRIBLE JOB, the Equipment is CHEAP and THEY HAVE NEVER COMPLAINED WHEN THEY TOOK MONEY

Steve D.

Warning: Horrible and dangerous weekly pool cleaning service, never wanted to vacuum left pool dirty and all chemicals dangerously high levels chlorine often or none at all, which causes severe skin and lung problems, protect your family and use someone else.