Champs Sports - Altamonte Springs, Florida

Adrienne S.

I love this champs location! I try other shoe stores and every time I always end up disappointed. Then I go to Champs where everyone is always so friendly and helpful. Twice now, Sam has helped me buy shoes for my children and gives every effort to make sure we leave satisfied! Ms don has very large feet for his age and my daughter is very picky, so it’s hard to find something for them. But Sam and the team make sure we don’t leave empty handed! I fully recommend to everyone!!

Tyler

I called numerous Champ stores in my area, and then came across the Altamonte location in my search, trying to track down a pair of Adifom Q shoes in my size..!
I call them up, talk to a nice sounding young woman, Brianna M., whom I asked about the shoes in my size and she said yes! We have them! I kindly asked her to put them aside for me with my name as I would be in the same day to pick them up. She politely agreed and took my name down and not soon after I had driven the 40 minutes to go purchase them!
Brianna knew right away who I was and retrieved them immediately so I could try them on and make my purchase! Quite the pleasant interaction throughout and would gladly return to this location even though it’s out of my way just for Brianna’s customer service!!! A+

Ashanti

Visited the store on 9/13. Devi, Brianna and Ashtyn were very helpful!

Kotrish W.

Devi, Jo and the other representative on shift were amazing! I wasn't pressured. I was consistently checked on. Giving time to think without feeling rushed. I watched them simultaneously work together to ensure each customer was helped in a timely manner. They interacted with customers as if they were good friends; including myself. Today's shopping experience was wonderful. I even left the mall and came back to make sure this location received the sale!

alexiawritten

I was all ready to pay for my shoes and the manager came and asked me for ID so I showed him. Then he said because my card was not signed with a pen on the back he cannot sell me anything in the store. My name is engraved on my card i showed proper ID and he refused to sell me a pair of shoes. I called corporate they have not gotten back to me yet and they will be hearing from my lawyer.signed with a pen .

awesome A.

I was in On Monday 3/25 and the customer service was amazing. The people that were working were friendly and really helped a lot. I love this store, they have the best sales and almost never have a problem getting my size.

Victoria S.

Jose, the manager, helped me when I stopped by to the store this weekend. I'm flat-footed and I was in need of some serious running shoes. He was very eager to help and offered a variety of options. You'd be surprised what a flat-footed runner can't wear. If I didn't particularly like what he had showed me (for aesthetic reasons or fit), he was able to show me other shoes that suited my needs. Jose was knowledgeable and approachable. When I was unsure about my purchase (sooo many choices!), he was very gracious and made me feel comfortable about taking my time. Awesome guy. Great experience.

E. S.

....at the register ready to pay. I use my B.O.A. credit card and they ask to see my ID. So I give it to her and she says to me "the back of your card doesnt have your signature, we can't accept it". So of course I'm confused because she asked for my ID to match the name. She said if I signed it she could accept it.

First of all that's my credit card, my account, my identity...etc. I told her she can't make me sign my card. I asked if it had said SEE ID on it would she accept it, she said "No, I would just ask you to sign your name over it". Are you kidding me!!

I ended up paying with my debit card instead. Horrible. That's a shame, Champs thinks it's ok to force customers to sign their card. What a joke and I'm not shopping their again.