Nottingham Perry Road Argos (Inside Sainsbury's) - Nottingham

Macman 1.

I went in there today, (08/12/24 ). Poor customer service by bored and not interested staff, before serving me the girl was chewing some food, she moved away from me then came to the till, I showed my collection bar code but she scrolled up my phone screen for the actual number. I politely said sorry I should have scrolled up a bit further, she then snapped ‘yep’, and then grumbled ‘ they are getting it’, once the packages arrived they were just rudely handed to me without any thank you, please or anything you would expect, terrible attitudes, should have some retraining TBH

Dawn ?. N.

Went into Perry road Argos today 17/12/24.
To replace a faulty cd player .
The guy who saved me was very polite,warm & friendly and also very helpful... He dealed with me very quickly .
Very pleased with the service today.
Travis I think 🤔 is name was.

Gary W.

Returned a faulty hearing aid today to perry road. Just like to say a big thank you to the young girl who served me. Had no problems. Very polite . Also explained the returns policy. This being because went to Hucknall branch who sent me away. Saying I had to ring the manufacturer for a reference number. Which by the way they don't do. Thank you again sorry didn't get your name

Clair D.

Absolutely shocking customer service, especially from the manager, Craig, who insulted us in front of other customers, shouting over the counter, talking in a very aggressive manner, when asked a non confrontational question, mocking us, very angry body language, I felt very threatened and upset, have used and loved the store for years, as it’s our local, sadly feel that after this experience, the Argos part of the store, is not the kind of store I want to shop in, on the other hand the Sainsbury’s supervisor who dealt with us afterwards was very empathetic and understanding and professional, pity Craig didn’t have the same skills, anger management training is a must for Craig, #dontexcpecttobebeverballyattackedwhenreturninganitem,

David S.

Item was purchased on 30th June this year. 5 months later item developed a fault and Argos are refusing to replace / repair the item suggesting I need to take this up with the manufacturer.

When will retailers realize My contract is with the RETAILER! NOT the MANUFACTURER. as is stated in the Consumer rights act.

The item has to be fit for purpose which my item now isn't. YOU need to accept responsibility instead of trying to wash your hands and hand the responsibility to the manufacturer.

Very poor service Argos and surprisingly as I'd always held you in pretty high regard up to this point.

M H.

Great customer service, staff are helpful - made the whole process of collecting an item quick and easy

Safaria A.

I am absolutely appalled by the continuous level of fobbing off by Argos in store staff including managers Despite reassurance by head office that manger/staff would be made aware of consumer rights, the store once again continuously fails to provide consumers the service expected. I visited the store today, explained and shown the vacuum cleaner wheel clearly not detached, the vacuums are meant to be of good quality, since purchasing it no end of problems.

Instead here we go again, been signposted to manufacture to deal with, only then for the deputy manager Craig to come across dismissing my rights and walking off leaving me to deal with it, he insisted I should provide him with a reference before he can do anything (insane). I showed him the receipt, explained head office had upheld my previous complaint he then wanted a name and clearly was not bothered about looking at the vacuum itself.

The item has 2 years warranty, manufactures have already stated it is up to the retailers to deal with the consumers direct, but still for some reason the store managers will not.

This is wasting consumer time and breaching consumer rights to seek any form of remedy. No resolution was offered.

Susan G.

Always easy to collect your order. Staff are always eager to help if you're having a problem with something.